Privacy Policy

Last updated: August 12, 2026

At Offset, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains what information we may collect, how we use it, and when it may be shared when you visit our website, use our services, or purchase our products.

By using our website or services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our website and services, we may collect information such as:

• Name or username
• Email address
• Discord username or other contact information you provide
• Billing and order information
• Products purchased and order history
• Information provided when contacting our support team
• Technical information such as IP address, browser type, device information, and general website activity

We do not intentionally collect information that is not reasonably necessary to operate our store, process orders, or provide support.

2. How We Use Your Information

We may use the information we collect to:

• Process and manage orders
• Deliver purchased products or services
• Provide customer support
• Verify purchases when necessary
• Communicate with you regarding your orders
• Prevent fraud, abuse, or unauthorized use of our services
• Improve our website and customer experience
• Comply with applicable legal requirements

We do not use your information for purposes unrelated to our services without a legitimate reason or your consent where required by law.

3. Payments

Payments are processed through third-party payment providers. Offset does not directly store your full credit card number, debit card number, or other complete payment credentials.

Payment providers may collect and process your information according to their own privacy policies and terms. We recommend reviewing the privacy policy of the payment provider used for your transaction.

4. Digital Products

Offset primarily provides digital products and services, including digital accounts, subscriptions, activation codes or links, gaming-related products, Discord services, and other digital content.

Depending on the product purchased, certain information may be required to complete delivery or provide support. We only request information that is reasonably necessary for these purposes.

5. Third-Party Services

Our website may rely on third-party services for payment processing, product delivery, analytics, authentication, hosting, and other necessary functions.

These services may process certain information according to their own privacy policies and terms. We recommend reviewing the policies of any third-party service you interact with through our website.

6. Cookies

Our website may use cookies and similar technologies to maintain functionality, remember preferences, improve performance, and understand how visitors use our website.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

7. Information Sharing

We do not sell or rent your personal information.

Information may be shared with trusted third-party service providers when reasonably necessary to:

• Process payments
• Deliver orders
• Provide website functionality
• Prevent fraud or abuse
• Provide customer support
• Meet legal or regulatory obligations

We only share information when there is a legitimate reason to do so.

8. Data Security

We take reasonable measures to protect the information we handle against unauthorized access, loss, misuse, or disclosure.

However, no online service can guarantee complete security. You are also responsible for taking reasonable precautions to protect your accounts, passwords, and personal information.

9. Data Retention

We retain information only for as long as reasonably necessary for order records, customer support, business operations, security, dispute resolution, and legal obligations.

When information is no longer required, it may be deleted or securely disposed of.

10. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to request access, correction, or deletion of certain information.

For privacy-related requests, please contact us through our official support channel.

11. Children's Privacy

Our website is not intended for children who are below the minimum age required by applicable law to independently use online commercial services.

We do not knowingly collect personal information from children for purposes unrelated to providing our services.

12. Changes to This Policy

We may update this Privacy Policy from time to time as our services, website, or legal requirements change.

Any updated version will be published on this page with a revised “Last updated” date.

13. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our official Discord support server.

Offset Digital Products & Services
Privacy Policy — Last updated August 12, 2026